Shipping
With the goal of providing you with fast and efficient delivery of your new products, we are constantly optimizing our processes to become better and more efficient every day.
Order Reception
If the product is in stock in our warehouse, our order processing time is typically 24 to 48 business hours.
If we're out of stock, don't worry, we'll work specifically for you. Our team will contact you shortly to inform you of the production, packaging, and shipping dates.
Free shipping is not applicable. Shipping costs will depend on weight.
Delivery to the Carrier
Once the order is packaged and labeled, it is ready to be shipped. The carrier will pick it up from our warehouse.
We'll keep you informed at every stage of the process of your order and will track it to confirm that everything is going smoothly.
Order Delivery
The carrier, depending on weight/size/destination, takes between 2 to 5 days to deliver it.
Once received, make sure that the order received matches what was requested.
If the merchandise arrives in a different condition, is incomplete, or shows any defect or damage, please note this on the delivery note provided by the delivery person. If this happens, it is essential to file a claim for damages from the shipping company.
Responsibility for delivery times
Delivery times are approximate and cannot be taken as a guarantee, although they are generally met in 95% of cases. In exceptional cases, we reserve the right to change the shipping company with which we ship the package/pallet, always maintaining transit times.
Namequipment.eu's liability is limited in cases of force majeure (strikes, adverse weather conditions that impede normal traffic by land, sea, or air). In these cases, orders will be delivered as soon as possible, and the deadlines indicated above will not apply.
If an order is shipped and cannot be delivered due to reasons attributable to the customer, the amount paid for shipping costs will not be refunded, and the customer will have to pay additional shipping costs for the return of the merchandise.
Before signing the delivery note provided by the carrier, please check the condition of the goods and packaging. Make sure it is sealed and shows no external signs of damage. If there is any damage, please detail it on the delivery note and notify us as soon as possible at namequipment.eu@gmail.com